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Customer Service Specialist
| Hours | Full-time, Part-time |
|---|---|
| Location | Lake Mary, FL Lake Mary, Florida |
About this job
Job Description:
A Customer Service Specialist is needed for a large utilities company in Lake Mary, FL. This Customer Service Specialist will be responsible for effectively handling customer requests for energy efficiency offerings, and other products and services. This is done by efficiently handing inbound calls, and making outbound calls as determined by key performance indicators (KPI). This Customer Service Specialist is also responsible for driving efficiency, cost effectiveness and productivity of field representatives by using technical expertise to pre-qualify customers for eligibility services, and effectively schedule appointments to meet customer needs.
Takes care of and settles customer complaints.
Answers customers' questions regarding product or service and operation or maintenance.
Receives and processes orders/applications
Provides information concerning pricing, changes in service, discontinuance, and shipping.
May talk with internal/external customers by phone or in person to ensure the best service possible.
Consults with customers to obtain information and explain available services.
Investigates and corrects errors, following customer and company records.
Perform program data management activities as needed, including, running reports, updating data.
Adjusts complaints concerning billing or services rendered.
Refers complaints of product or service failure to appropriate departments for investigation.
Coordinates customers' service needs with other departments as required to ensure customer service.
Supports community event functions for lead generation at various trade shows and other community events
Working hours: Monday - Friday 8:00 am - 5:00 pm
Skills:
3+ years customer service experience is required
Must have strong written and oral communication skills
Proficiency in Microsoft Office is required
High school diploma / GED