Account Representative - Full-time / Part-time

Job Description:

Account Support Representative needed to provide dedicated support to all Client Associate positions for a company that sells document solutions and services. Ideal candidates will have customer service experience and will want to be in a fast-paced, active environment. This is contract opportunity in Kansas City, MO.

Responsibilities for the Account Representative

• Establish support coverage schedules with Managers and Site Coordinators.

• Supports training of new employees, as required.

• Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets).

• Ensures day to day interface with account key contacts is maintained during coverage support.

• Work with account team to ensure the Value Assurance Process is current and up to date.

• Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed.

• Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)

Requirements for the Account Representative

• 3+ years experience delivering services in a client environment.

• Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet.

• High School diploma or equivalent.

• Printer/copier first level breakfix and production prints experience.