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Experienced Customer Service Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Spring, TX Spring, Texas |
About this job
Job Description:
The Customer Service Representative is responsible for answering and handling inbound calls from client employees as well as conducting outbound calls for follow up as required. All calls are recorded and can be evaluated according to quality and efficiency guidelines. The Customer Service Representative will greet the employee, answer concerns and questions educating them on their benefits, and solve complex issues relating to their health, savings, retirement plans and human resource related issues. The Customer Service Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service.
Entry level: Meets pre-established training criteria of:
Continuous evaluation throughout training period
Actively participates in training and is able to define terminology and navigate through computer system expediently.
Meets/exceeds any established quality expectations and quantity quotas established.
Meets/exceeds high level of customer satisfaction.
Meets attendance expectations.
Maintains strict adherence to security policies.
Displays a high level of professionalism.
Adheres to phone schedule and meets operational targets around adherence, handle time, call backs, etc
Working hours: Monday - Friday
Skills:
--One of the following three are required to move forward in the process:
o-Bachelor's Degree with 1 year customer service experience
o-Associate's degree with 3 years customer service experience
o-High School Diploma or GED with 4 years of customer service experience
--Experience in one of the following is strongly preferred:
o-Health Care Industry (e. g. health benefits, health insurance claims processing, advocacy, etc.)
o-Human Resources Services (e. g. payroll processing, time & attendance, recruiting, etc.)
o-Financial Services Industry (e. g. finance, accounting, banking, savings, retirement plans - 401K and/or pension)
--a focus on multi-tasking using several windows applications at once while assisting a customer (computer proficiency)
--Flexibility to work specified shift and extended hours as necessary.
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