The job below is no longer available.
You might also like
in Melville, NY
$16 - $20Verified per hour Honda of New Rochelle • 9h agoUrgently hiring 15.2 mi Use left and right arrow keys to navigate- $16 - $25
Verified per hour Huntington Honda • 9h agoGood pay Urgently hiring 7 mi Use left and right arrow keys to navigate - $18 - $21
Verified per hour North Coast Subaru • 9h agoUrgently hiring 7 mi Use left and right arrow keys to navigate - $150,000+
Verified per year North Coast Subaru • 9h agoUrgently hiring 7 mi Use left and right arrow keys to navigate - $25
est. per hour Volvo Cars Glen Cove • 9h agoUrgently hiring 18.6 mi Use left and right arrow keys to navigate
Customer Service Coordinator - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Melville, NY Melville, New York |
About this job
The Customer Service Coordinator will be responsible to satisfactorily meet the needs of our customers through the resolution of concerns, requests, general inquiries and timely dispatching of Service Technicians for repair services.
Responsibilities include:
- Receive and respond to all customer inquiries and complaints (by phone, fax, e-mail and electronic forms)
- Schedule and confirm customer repair service calls
- Coordinate and communicate schedule to Service Technicians
- Provide instruction for Service Technicians when scheduling an inspection, installation, delivery, or Quality Assurance inspection
- Ensure complete satisfaction of customer needs
- Liaison between manufacturer and customers
- Follows up on a regular and as-needed basis on all open and unresolved customer concerns.
- Maintain accurate customer records
- Update most current information on existing concerns (including technician field reports).
- Support other tasks/assignments as set forth by management