Customer Service Associate - Full-time / Part-time

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

Responsibilities

• Function as a main contact point for assigned Customer(s) Account Management
• Develop strong business relationships to drive sales via Extraordinary Customer Experience
• Positive influence to effort score and satisfaction index
• Active participation in Tier 2 accountability as part of TEOA PIM process
• Understand and provide encouragement with Customers regarding the impact of demand variation to TE Value Streams
• Understand and explain cumulative waterfall analysis to manage transportation and line down costs efficiently
• Price residuals: work with Sales, Finance, etc to resolve
• Be responsive to numerous requests for information and action: delivery, price, quality, transportation, etc
• Interact internally with Sales, Product Management, Quality, Engineering, Logistics, Pricing, etc via telephone, email and IM to support our Customers quickly
• Act as a team player and seek to understand how our Customer Care Professionals impact the organization
• Proactively provide updates to Customer concerns and escalate when appropriate
• Approach daily activities with a positive and professional attitude

Qualifications, Characteristics & Experience Required

• BA/BS degree preferred (Communications, Marketing, Business or Supply Chain preferred)
• SAP experience preferred
• Lean/six sigma experience/understanding preferred
• Exceptional listening & communications (written & verbal) skills required
• Demonstrated ability to collaborate cross-functionally required
• Key competencies
  • Decision quality
  • Business acumen
  • Command skills
  • Organizational agility
  • Drive for results
  • Innovation management
  • Customer focus

TEGTA16

Competencies

• Values: Integrity, Accountability,Teamwork, Innovation