Automotive Customer Service Representative - Bilingual (Spanish) 9:30 AM - 6:00 PM Weekdays Only - Full-time / Part-time

Description

POSITION SUMMARY: Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. The Customer Service Rep (CSR) provides the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. The CSR informs the field of daily customer service promotions along with providing them with error free orders.

KEY RESPONSIBILITIES:

• Assist our franchised distributor customers (both Spanish / English)in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. MUST be very fluent in Spanish. Primary franchise Spanish speaking customer - Puerto Rico.
• Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.
• Provide features and benefits to our franchised distributors on our commissioned daily sale items.
• Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.
• Input orders utilizing internal ordering software systems.
• Work cross-functionally with subject matter experts to resolve open questions.
• Other responsibilities as assigned.

Qualifications

• High school diploma or GED equivalent
• Must be able to work 9:30 AM - 6:00 PMMonday-Friday
• ASE certification, automotive experience, tool experience, or related trade school degree a plus
• On the job experience in working with general automotive mechanics a plus
• 1+ years of call center experience or equivalent experience in dealing with customers
• Suggestive sales experience
• Bilingual - must be fluent in Spanish (interpret/document)

Required Competencies:

• Basic use of PC and keyboard
• Effective verbal and written communication skills
• Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
• Ability to empathize with customer concerns while maintaining a professional demeanor
• Ability to learn quickly on the job
• Ability to multi-task in a fast-paced office environment
• Ability to answer calls as a primary function of the position
• Ability to perform suggestive sales.

Matco Tools Corporation is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

For those with a qualified disability: At any time during the application process, should you need a reasonable accommodation to apply for a position, please contact opportunities@matcotools. com to request assistance. When submitting your request, please provide all relevant details in your message and the best way to contact you.

Candidates with less education/experience may be considered for other opportunities.