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in Natick, MA

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Hours Full-time, Part-time
Location Natick, MA
Natick, Massachusetts

About this job

Customer Service Representative

The New England Team is currently seeking a Customer Service Representative in Natick, MA. The Customer Service Representative will interact with customers to answer general inquiries, resolves issues, and handle customer complaints. The ideal candidate will maintain a professional image both in our office and in our clients atmospheres and uphold a can-do attitude at all times. This position does include educating the consumer on products and services that we represent with the intention of gaining a sales. This interaction is done face to face versus over the phone in order for us to provide a higher level of customer service.

Customer Service Representative Responsibilities:

  • Provide excellent face to face customer service inside of a retail location
  • Report any new customer acquisitions or account changes to management
  • Postively and professional represent our clients and their products and services
  • Assist the consumer in making an educated purchase on the products and services we represent
  • Resolve customer support related issues and provide customers with proper solutions to their concerns