Customer Service Representatives - Full-time / Part-time

Job Description:

Our client in Waltham, a Healthcare leader, is looking for 7 contract Customer Service Reps. The role is a contract role which start on November 13th. The individual would be responsible for the following:

• Obtain caller information by answering telephone calls; interviewing clients; verifying information.

• Research account and transaction records to resolve caller complaints.

• Adhere to policies with regard to caller interactions (providing correct and appropriate information, entering detailed notes on caller's record regarding the nature of the call, maintaining and respecting caller privacy).

• Inform callers about procedures related to use of services.

• Maintain and improves quality results by adhering to standards and guidelines as well as recommending improved procedures.

• Update job knowledge by studying new product descriptions; participating in educational opportunities.

Working hours: 8 am - 8 pm

Skills:

Requirements:

--1-2 years Customer Service Call Center experience.

--Professional phone presence

--Highly motivated to learn

--Strong work ethic and willing to go that extra mile to ensure a superior caller experience

--Experience in a high-volume Call Center

--Excellent problem-solving skills

--Excellent listening skills

--Exposure to health benefits plans and concepts a big plus

Following Shifts are as follows:

8 AM - 4:30 PM Shift

• 9 AM - 5:30 PM Shift

• 10 AM - 6:30 PM Shift

• 10:30 AM - 7 PM Shift

• 11:30 AM - 8 PM Shift

Temp pay is $17 an hour until April 13, 2018 with a possibility of going permanent for an over performer.

Please contact Antoinette Panza at 781-273-1472 or by email at Antoinette. Panza@randstadusa. com