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in Smithfield, RI
Call Center Representative - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Smithfield, RI Smithfield, Rhode Island |
About this job
Job Description:
Our client in Smithfield, RI is seeking eager, professional and committed Call Center Customer Service representatives for a potential temporary-to-hire opportunity. This role will require a mandatory 6 week paid training (Monday-Friday from 8:00am-4:30pm) and upon successfully completing training, candidates will be required to work a 7. 75 hour shift any hours between 8am and 7pm.
Responsibilities include, but are not limited to:
Research, review and respond to all entry-level inquiries that are received through incoming calls, e-mail or written correspondence
Contact and educate new members regarding the organization's services
Use general knowledge of all lines of the company's business to assist members and prospective members
Provides accurate documentation regarding the inquiry in the Customer Service Call Tracking Applications
Work effectively in a team environment
Perform other assigned task, as needed
For further information, please contact Andrea Harnish at 401. 831. 1234 or via email at andrea. harnish@randstadusa. com
Working hours: Monday-Friday 8:00 am-7:00pm
Skills:
Skills and Qualifications
*Solid customer service and communication skills
*Solid computer skills (Includes Internet, Intranet, multiple screen management)
*Ability to multi - task effectively (on the phone and using up to 3 monitors)
*Call Center experience -- especially inbound calls that include complex issues
*Effective time management and maintaining a sense of urgency
*Empathetic personality - good listening skills