Customer Service - Full-time / Part-time

Job Description:

Our client in Londonderry, NH is seeking an experienced Customer Service Representative.

The ideal candidate will have 3-5 years of applicable experience and have worked in SAP or similar ERP system.

Benefits Offered: ( Customer Service Representative )

• Dental, LTD and life insurance 100% paid by the company

• They offer health insurance that is 95% paid by client

• The employee contributions range from $12 per biweekly pay period for a single and $30 for a family

• Company offers 401K and FSA.

• There are 10 paid sick/personal days and 11 paid holidays. Vacation for the first five years of employment is two weeks per fiscal year, Oct 1st through Sept 30th.

Job Duties: ( Customer Service Representative )

• Respond to customer inquiries and/or resolve customer concerns in a timely manner.

• Process customer purchase orders, checking for accuracy of pricing and parts.

• Generate acknowledgements to send to clients for review with particular attention to the acknowledged ship date.

• Work with the Product Manager and vendors to order and receive products in a timely manner.

• Work with the Shipping Manager to ensure the ship date for orders are met.

• Act as Project Manager for all orders submitted, ensuring accuracy and timeliness throughout the order process.

• Work with customers regarding warranty, freight damage or other claims per our terms and conditions policy.

• Special projects as requested

Working hours: 8am-5pm

Skills:

Essential Skills: ( Customer Service Representative )

• Motivated self-starter

• Ability to find creative ways to solve complex issues

• Need to work with many personalities to ensure success as measured by the customer

• A courteous and professional demeanor

• Excellent written and verbal skills

• Excellent planning and organizational skills with excellent follow up and execution

• Expert attention to detail

• Ability to work in a fast-paced customer focused office

• Solid interpersonal skills and work well in a team environment

For immediate consideration, please email francis. rowley@randstadusa. com or call 603/623-1181.