Account Representative - Full-time / Part-time

Job Description:

Account Support Representative needed to provide dedicated support to all Client Associate positions for a company that sells document solutions and services. Key components of success in this role include: uninterrupted delivery of operational excellence & SLA achievement, client satisfaction and retention, exhibit teamwork (internally & externally), interact with internal leaders (sales and operations), identify additional opportunities to grow revenue and reduce costs. This is contract opportunity in Washington, D. C.

Responsibilities for the Account Representative

• Provides backup and peak workload support to all Client Associates in coverage territory.

• Establish effective support coverage schedule working with Managers and Site Coordinators to ensure SLAs are met.

• Supports training of new employees (as required).

• Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets).

• Ensures there is an current Site/Operations Manual for effective coverage support.

• Maintain estimation and scheduling of all jobs (as required).

• Coordinate personnel work schedules within the account as required (including overtime).

• Work with Site Coordinator and Manager to identify and act upon improvement/growth opportunities recognized.

Requirements for the Account Representative

• 3+ years experience delivering services in a client environment.

• Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet.

• High School diploma or equivalent.

• Printer/copier first level breakfix and production prints experience.