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in Kennesaw, GA
Collections Representative - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Kennesaw, GA Kennesaw, Georgia |
About this job
Job Description:
Randstad Recruiting is now hiring 10 Collections Representative for a large financial company! Please see the job description and apply if you are interested in the position.
Job Description:
The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes.
This role can work in any stage of delinquency and frequently requires guidance on non-routine situations
Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities
Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts
In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements
Works an established list of accounts on an automated collections system and/or auto-dialer
Resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
Understands and educates customers on account terms and alternate payment programs and methods.
Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections
Working hours: 2nd Shift; Monday Friday; 1:00 PM 10:00 PM with rotating Saturdays
Skills:
Required Skills:
Excellent communication skills
Customer Service focus
Ability to understand and discuss personal and financial difficulties
Ability to recommend and negotiate payment arrangements
Demonstrated ability to work in a fast paced environment
Strong computer skills
Desired Skills:
Previous collections experience
Previous customer service experience
Strong negotiation skills