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Customer Service Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Itasca, IL Itasca, Illinois |
About this job
Job Description:
Randstad in partnership with The Hanover Insurance Group are actively seeking multiple Customer Service Representatives to join their Commercial Lines Operations division starting in November 2017 on a temp to hire basis, at their field office in Itasca, IL. The Hanover Insurance Group is an industry leading Property & casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth.
As a Customer Service Representative in Commercial Lines Operations, you will support Field underwriting units by providing technical support functions including processing of new business and renewal policies as well as subsequent transactions. The role allows Underwriting Associates to focus on underwriting of routine new and renewal business and provide a superior customer service experience to agents. Works with Operations Manager to facilitate continuous operational improvements.
What's in it For You?
Career Development: 4-6 months temp to hire employment with comprehensive job training and continued mentorship ongoing.
Starting pay: $15. 00 / hour. Expectation is that this rate increases and transfers into a salary upon converting to a Hanover employee.
Schedule: Monday-Friday 8:00am-4:30pm; averaging 38. 75 hours/week.
Benefits: Yes! Randstad offers Talent benefits including major medical insurance, dental, vision and 401k.
Working hours: 8:00am-4:30pm Mon-Fri
Skills:
Responsibilities/Essential Functions
Estimated time allocation (subject to change):
New business processing (35%).
Renewal processing which may include requesting additional information from an agent as well as identifying the need for referral to the field based on underwriting guidelines (35%).
Processing of subsequent transactions (endorsements, cancellations, reinstatements) (30%).
Core responsibilities:
Process new business, ensuring that proper issuance documentation is complete and accurate.
Process renewals and endorsements in accordance with bypass guidelines or field instructions.
Process accurate policies and endorsements in accordance with department Service Level Agreements.
Key Measures of Success
New business, renewal and endorsement service metrics.
Productivity metrics.
Quality and accuracy of output.
Timely and efficient support of underwriting activities.
Required Skills and Experience:
High school diploma with Associates Degree preferred.
1-2+ years of experience in Customer Service, Retail, Administrative, and/or Financial Services experience preferred.
Excellent written and verbal communication skills.
Analytical skills.
Strong organizational and time management skills.
Attention to detail.
Please submit your resume to lindsey. fontana@randstadusa. com for an immediate response!