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(Bilingual) Call Center Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Orlando, FL Orlando, Florida |
About this job
Job description:
, To be Considered you Need:- Answer inbound calls from consumers, family members, provider community and other state agencies to verify eligibility status, benefits, complaints and explaining behavioral health system processes.
- Document call in up to 4 computer systems.
- Make outbound calls to coordinate care between consumers, providers, pharmacies and governmental agencies.
- Assist Back other departments with data entry for enrollments, demographic updates, outreach to providers for the Severe Mental Illness (SMI) department, complaint log clean up and Urgent Medication enrollments.
- Responsible for reporting on Customer Statistics and Pharmacy call volume.
- Track complaints, provider referrals, provider training needs, success stories and training's completed.