You might also like
in Strongsville, OH
- $29
est. per hour Express Employment Professionals • 2h agoUrgently hiring 14.2 mi Use left and right arrow keys to navigate - $18.00
Verified per hour Express Employment Professionals • 2h agoUrgently hiring 14.2 mi Use left and right arrow keys to navigate 
$23est. per hour Ken Ganley Chrysler Dodge Jeep Ram • 5h agoUrgently hiring 14.8 mi Use left and right arrow keys to navigate- $27.50
Verified per hour ALDI • 2d agoUrgently hiring 16.2 mi Use left and right arrow keys to navigate - $27.50
Verified per hour ALDI • 11h agoJust posted Urgently hiring 11.9 mi Use left and right arrow keys to navigate
CUSTOMER SERVICE REPRESENTATIVE 1 - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Strongsville, OH Strongsville, Ohio |
About this job
Job: Customer Service
Primary Location: US-OH-Strongsville
Description We have an immediate opening for a Customer Service Representative 1 to work on site at our client location in Strongsville, OH.
Our client is a global manufacturer of paints, coatings, and specialty materials and a Fortune 200 company with headquarters in Pittsburgh and operations in nearly 70 countries around the world.
Contract Duration: One (1) year.
Hours: 8:30 am 5:30 pm
Hourly Pay Rate: $13. 00/hr.
RESPONSIBILITIES:
- Customer Service - Provide support to internal and external customers including assistance in registering, accessing and navigating through our on-line ordering web site. Additionally, the quality and integrity of customer information within the systems. Logs incoming/outgoing customer calls within the PPG Customer Relationship Management Database (CTS)
- Order Entry Provide order management support for customers, ensuring orders are processed in an efficient and accurate manner. Support advertising inventory management. Timely customer follow-up in resolving order discrepancies and ensuring all special customer requirements are met to the satisfaction of the customer. Handles OTC conversion orders
- Credit & Return Processing - Process eCredit, returns, shorts/overs, fleet & OEM & field credits. The entire return process, from data entry, work with warehouse to scheduling customer returns. Return for stop sales, annual returns, order entry errors, store closings or stock adjustments
- Sourcing of Products - Works with distribution to coordinate shipment of material to customers
- Projects & Continuous Learning - Stay up-to-date on procedures, tools, and system upgrades as assigned by supervisor, assists on projects that support customer service, i. e. procedures, studies
- Support & Training Share expertise and provide mentorship to persons new to knowledge areas. Attend training as assigned by Supervisor
- Minimum 3 years of Customer Service experience either in a call center or face to face retail environment
- Must be able to respond to the needs of our distributors and customer in a timely manner
- Data entry and computer skills as necessary, i. e. Microsoft Office
- Strong organizational, written, verbal communication skills
- Ability to problem solve independently and knows when to escalate a problem to upper management
- No current attendance or performance issues
- Must be a team player and responsive to internal and external customer requests
- Flexibility to work department hours of operation. (8:00 am to 8:00 pm)
- High School Degree or Equivalent
- Knowledge of Automotive Refinish industry
- Systems experience - SDI, NAROE, CTS and Oracle
To be considered please immediately apply to this requisition using the link provided. For additional information, please contact Betsy Vyce at betsy. vyce@ctg. com. Please reference CTG Job #17207900 Kindly forward to any other interested parties thank you!
CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.
CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.