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Customer Service Specialist
| Hours | Full-time, Part-time |
|---|---|
| Location | Hingham, MA Hingham, Massachusetts |
About this job
As a Customer Service Specialist, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character and the foundation for providing an outstanding customer experience. You re our number one brand ambassador. With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to taking orders and helping to resolve customer service issues with ease. By working with both internal and external customers, the Customer Service Specialist s expertise and communication skills are called upon and refined daily. Behind the scenes, you demonstrate your knack for organization and efficiency, managing office activities and procedures.
What you ll do
Leadership
- Communicate regularly with the applicable Assistant Store Manager or Team Leader to review business results, share observations and provide feedback.
- Ensure all customers are provided gracious, quick and efficient service through modeling behaviors.
Job Knowledge
- Teach, coach and train associates on customer service, selling skills, product knowledge, processes and best practices through demonstrations, discussions, and resources.
- Master resources provided to strengthen product knowledge and encourage omni-channel selling.
Results Oriented
- Focus on promoting brand awareness as they pertain to, or are driven by, position.
- Analyze results into actionable behaviors and goals in order to improve customer satisfaction.
Communication/Teamwork
- Communicate regularly with the applicable functional Assistant Store Manager or Team Leader to review business results, share observations and provide feedback.
- Drive sales in the department and its categories through product and process expertise and customer and team engagement.
What you ll bring
- Your sense of personal style with a discerning eye and passion for design and home furnishings.
- 1+ years customer service or retail experience.
- 6+ months customer service or retail leadership experience preferred.
- Strong communication and interpersonal skills.
- High school diploma/GED or equivalent.
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