Power Generator Field Service Technician - Full-time / Part-time

Power Generator Field Service Technician

Description

Diagnoses and completes less complex repairs to generators and components at the customer s site.

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools

Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field

Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Completes training in line with skill and business requirements

Maintains service vehicle and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Qualifications

Skills

Skill Level A

Level I Technician plus

Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision

Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line, INPOWER, LONMGMAKER

Familiar with basic warranty/policy terms

Capable of developing collaborative working relationships

Able to identify opportunities for work process improvements

Can resolve common technical problems

Skill Level B

Skill Level A plus

Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

In depth electrical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

Education, Licenses, Certifications

Apprentice Certified Power Generation/ Electrical Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification

Locally valid driving permit

Experience

Basic level field service work experience

Intermediate level knowledge of and/or experience with of power generation products

High Voltage/ Low Voltage experience

Customer service experience

At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.