Order Administration / Customer Support Associate - Full-time / Part-time

Position Responsibilities:

Reporting to the North America Head of Order Fulfillment, you will develop a close working relationship with your colleagues in the field and their / your customers.

• Administer order to cash process in Bruker's SAP system, SD module and CRM systems (SAP-CRM and SFDC).
• Open dispatches, forwarding calls to the assigned on-call service engineer.
• Prepares quotes for billable services, parts, consumables for external and internal customers/ Bruker offices and affiliates.
• Follow up with customers on status of service request/ PO parts on back order etc.
• Ensure complete and timely deliveries (OTIF: on-time, in-full)
• Prepares documents for shipment of customer orders.
• Monitor support calls and keep customers up to date on status of call.
• Maintains and updates customer equipment files and relevant master data in SAP.
• Maintains accurate records of service reports and equipment installation acceptances.
• Takes pride in delivering excellent customer service through competent and fast support.
• Engaged and willing team player with colleagues in the Customer Support Center and other departments.
• Manage and Provide periodic (Weekly, Monthly) Reporting and support in the generation of reconciliations such as Billing Due List to ensure accurate and punctual invoicing

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma.

Preferred 2-4 years of customer support experience in a tech company environment with global business activities.

Previous experience with ERP and CRM systems desired.

Knowledge, Skills, Experience:

• Proficient in Microsoft Office and Windows
• Knowledge and experience of SAP strongly desired, especially the SD module
• Ability to Integrate effectively into a team work environment
• Has a positive attitude to the workplace, to colleagues with a strong customer focus
• Excellent communication, planning, organizing, and follow-through skills
• Experience working and interacting with customers and technical staff
• Polite, respectful and demonstrated telephone and email etiquette

Must be able to work a flexible schedule.

Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.