Customer Support Specialist

• Bachelors degree
  
• 3-5 years of experience in customer service
• Computer skills and strong analytical skills using Microsoft Word and Excel

The customer support specialist deals with all levels of external customer contact, as well as internal contacts in other supporting business functions as appropriate (i.e., accounting, credit, transportation, planning, information technology, etc.). The individual must be self-motivated, yet function successfully within a team environment.

Function as the primary customer contact for the bottler locations

Ability to use creative out-of-box thinking to ensure all customer needs are met

Accountable to gather and communicate pertinent information to enable CSI to make solid business decisions

Accurately input closure orders in ERP system

Execute customer order changes in ERP system, and all necessary internal communication

Initiate trouble-shooting of customer complaints and oversee process through resolution with customer

Responsible for providing input to National Account Manager regarding changes which might impact 30 day forecasting

Accountable for pro-active calls to gather necessary information to enable CSI to make solid business decisions

Identify areas for process improvements/monitor goals with supervisor

Identify volume/product demand for planning

Responsible to gather information for customer credit checks

Administer/monitor rebates and/or amortizations to uphold terms of contract

Accountability for claims resolution and collections

Adhere to CSIs import/export compliance policy and requirements while performing all activities of a CSS

Review CSIs compliance website for procedures/SOP/guidelines that will assist them in properly performing their function

While traveling on company business, will uphold CSIs travel policy and will report any potential problems to CSIs Compliance Liaison