Customer Service Representative ED Registration Part Time Eves - Full-time / Part-time

Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices.

Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards.

Consistently registers patients face-to-face.

Adheres to the compliance policies of the department and organization (i.e. timely arrivals, minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows AAMC policies regarding personal electronic devices, and other policies as outlined by the organization).

Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.

Independently prioritizes CSR workflow (including, but not limited to, workqueue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity.

Communicates financial responsibilities to patients and collects funds accordingly.

Assists with the training and orientation of new staff.

Maintains knowledge of departmental issues and hospital-wide changes by attending appropriate meetings and in-services and by keeping abreast of all appropriate written and electronic materials provided to the employee.

Responsible for the daily monitoring and corrections of the department workqueue(s).

Participates in team performance reviews.

Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions.

If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.

Required Experience : Two years of previous registration or insurance experience in a healthcare environment preferred.Excellent communications skills must be demonstrated Knowledge of medical terminology is desirable.Working knowledge of basic computer skills and web-based applications.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.