The job below is no longer available.

You might also like

in Phoenix, AZ

  • $28
    est. per hour
    Community Choice Financial Family of Brands 14h ago
    Urgently hiring3 mi Use left and right arrow keys to navigate
  • $28
    est. per hour
    Community Choice Financial Family of Brands 14h ago
    Urgently hiring7.2 mi Use left and right arrow keys to navigate
  • $23
    est. per hour
    OneMain Financial 4d ago
    Urgently hiring9.4 mi Use left and right arrow keys to navigate
  • $21
    est. per hour
    OneMain Financial 2d ago
    Urgently hiring9.4 mi Use left and right arrow keys to navigate
  • Shearers 5h ago
    Just postedUrgently hiring9.9 mi Use left and right arrow keys to navigate
Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Phoenix, AZ
Phoenix, Arizona

About this job

Job Description
Job Description
General Dynamics Information Technology (GDIT) supports the Office of Refugee Resettlement (ORR). Our programs provide children in need with critical resources to assist them in becoming integrated members of American society.
Unaccompanied alien children apprehended by the Department of Homeland Security (DHS) immigration officials are transferred to the care and custody of ORR. ORR promptly places an unaccompanied child in the least restrictive setting that is in the best interests of the child, taking into consideration danger to self, danger to the community, and risk of flight. ORR takes into consideration the unique nature of each child's situation and incorporates child welfare principles when making placement, clinical, case management, and release decisions that are in the best interest of the child.
THIS POSITION IS CONTINGENT ON AWARD.
ORR National Call Center - Call Specialist (NCC Operates 24 x 7 x 365)


  • Answer incoming calls, emails and texts as initial NCC Point of Contact (POC) and elevate urgent/emergent crisis calls per established procedures

  • Document call information and maintain accurate records in mandated systems.


  • Report accounts of sexual/physical abuse to the appropriate law enforcement/CPS agency and ORR

  • Provide materials and support to callers regarding the Family Reunification application and/or process

  • Provide referrals to UAC and sponsors for community-based services

  • Route requests for information on UAC placements to the appropriate care provider programs

  • Provide Risk/Safety Assessments and Plans to UACs and Sponsors

  • Document and appropriately route contact requests from, attorneys, advocates and government officials.

  • Conduct Safety and Well-being Calls to UACs and Sponsors, as necessary

  • Participate in special projects as required.

Education
BS/BA in behavioral sciences, human services, or social services fields required.
Qualifications
Bilingual English & Spanish required. (Will be tested)
Experience in child welfare and/or case management preferred. Experience in customer service, immigrant populations, interviewing/screening children, crisis intervention, and trauma-informed care systems highly desirable.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.