Customer Service Specialist - Full-time / Part-time

Duties

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement
  
• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
  
• Serve as primary customer service provider at the front end and liaison between customers and management
  
• Ensure customers receive outstanding service by adhering to and enforcing customer service programs
  
• Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure
  
• Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
  
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
  
• As business needs arise, other tasks may become necessary

Success Profile :

• Flexible availability including nights, weekend, and holidays
  
• Ability to provide outstanding customer service
  
• Ability to direct efficient front-end operations
  
• Basic cash management procedures
  
• 1-2 years of Retail Cashier or Sales experience preferred