Customer Service Agent (Home Office) - Full-time / Part-time

We are looking for individuals who thrive on a challenge and truly want to provide services that exceed the expectations of each and every one of our Clients.

Must have a workstation that meets all home-office requirements (visit Genesis page for more info)
Must be available for a 4-5 week online certification course (Monday - Friday; times vary)
Must be able to work a minimum of 20 hours per week; over 30 hours per week available.

Responsibilities:
Provide exceptional Client services and collect required information from the customer (if applicable) on every call per established criteria
Use experience to identify Client needs and handle accordingly
Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice
Schedule and service minimum required hours weekly (additional hours available)

Knowledge/Skills/Abilities:
Ability to remain resilient, project patience and empathy, and provide excellent Client service when dealing with stressful situations
Ability to utilize multiple computer programs at the same time
Exhibit professional, courteous, and friendly behavior
Ability to probe for additional information in a professional manner
Attention to detail and ability to focus on current task

Virtual-Office Technical Requirements:
Laptop or Computer (PC or Mac)
OS Version: Windows 7/8/10
Corded Phone with Microphone Headset
oDigital/VoIP lines are acceptable for select applications
High speed Internet access provided by a cable or DSL provider (Satellite broadband does not meet our requirements).
Must use a wired connection to servicing station