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Customer Service Specialist
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Orem, UT Orem, Utah |
About this job
Duties
- Create a world-class customer experience by providing passionate customer service and selling through customer engagement
- Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
- Serve as primary customer service provider at the front end and liaison between customers and management
- Ensure customers receive outstanding service by adhering to and enforcing customer service programs
- Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure
- Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
- Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
- As business needs arise, other tasks may become necessary
Success Profile :
- Flexible availability including nights, weekend, and holidays
- Ability to provide outstanding customer service
- Ability to direct efficient front-end operations
- Basic cash management procedures
- 1-2 years of Retail Cashier or Sales experience preferred