DAY SHIFT Fraud Customer Service

Job Responsibilities:

• Ensure adherence to all Security related policies & procedures
• Utilization of active listening skills and appropriate acknowledgment statements
• Demonstrate good problem solving and relevant conversational skills
• Ability to recognize and adapt to the various channels in which customer contact is initiated
• Effective utilization of the various Skip Tracing tools available to assist in the authentication process
• Must be flexible and adaptable to changing business needs
• Ability to work in a fast paced, production oriented environment
• Provide a high level of Customer Service
• Perform other duties assigned to you
• Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes

Key Skills/ Qualifications:

• Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
• Good analytical, verbal, and written communication skills
• Must have acceptable attendance, behavior and performance
• Must be adaptable and able to see the benefits of change
• Must be able to multitask different computer systems at the same time, while handling call volumes
• Customer Service experience

This position is scheduled to start January 16, 2018. We have Full-Time (40 hrs) Day Shift (start times of 7:00 AM, 8:00 AM, 9:00 AM, & 10:00 AM) available. Please note this position includes a six (6) week, M-F paid training program where your attendance is mandatory.