Customer Service Representative - Full-time / Part-time

Customer Service Representative          Whitehouse Station, New Jersey  Term: 6+  month contract assignment          Pay rate:  $15.54/hour Ability to work any shift between the hours of 8am and 8pm EST, M-F based on business need. JOB RESPONSIBILITIES: Provide timely customer service via incoming telephone calls in an automated call delivery environment Assume ownership and timeliness in handling Agency internal/external inquiries and policy change requests in an efficient, accurate and professional manner Responsible for the quoting and issuance of new business, endorsements and renewal policies; responding to inquiries Demonstrate the ability to analyze information to make appropriate decisions and solve problems. Learn with a high regard for accuracy basic knowledge of Property and Casualty insurance principals and company products. Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries. Maintain established levels of productivity and quality standards within a fast paced environment. Process assigned work and handle call volumes within the established timeframe. Works well with both internal/external business partners to provide quality products and services for our customer. Complete assigned tasks and any other duties as assigned JOB SKILLS/COMPETENCIES: Strong customer service skills including oral and written communication. Some experience in a call center or customer service environment preferred Knowledge of customer service principles and practices Property and Casualty experience is preferred. Ability to handle multiple priorities within strict time constraints. Excellent Collaboration skills Possesses the ability to work independently to complete assignments in a timely manner. Demonstrate commitment to team and departmental goals. Ability to make informed decisions, achieving the appropriate results. Excellent data entry skills are required. Demonstrated knowledge of MS Word and Excel. Work overtime as needed Ability to work any shift between the hours of 8am and 8pm EST, M-F based on business need. For immediate consideration, please apply online.  This position is recruited foy by a remote Kelly office and not your local Kelly branch. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]