Order Entry/Customer Service Representative, Draper, UT - Full-time / Part-time

ORDER ENTRY / CUSTOMER SERVICE REPRESENTATIVE, Draper, UT   Summary:  Customer service requiring verbal and written interaction with current and new customers via phone, email and fax. Order entry and documentation duties requiring computer entry skills. Excellent Customer Service and communication skills both written and verbal Able to multi-task and complete work in a timely manner Basic knowledge of and experience with Order Processing systems; Spreadsheet software and Word Processing software Must have strong ability to focus, research and follow up skills Works well with peers creating a cohesive team environment Fluent in reading, writing and speaking English.   Essential Duties and Responsibilities:  include the following, other duties may be assigned: Receives and processes customer purchase orders via fax, e-mail, EDI, GHX and/or phone and enters purchase order information into computer system. Speaks directly with and supports Sales Reps and customers (both internal and external) by phone and email.  Researches and resolves/answers questions, issues and concerns about orders. This includes and is not limited to order tracking, price discrepancies, shipping, etc. Fills out contract forms, determines charges for service requested, prepares change of address records, and issues discontinuance orders. May manage one or more of the following tasks as part of the daily job; Sales Rep Sample Budget, Freight Tracking Account, EDI Desktop & Orders, GPO Maintenance and Updates, CCP and APP Contracts, Cardinal Opti-Freight Maintenance, Service & Repair Tracking and Easy Trac data entry. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Issues RGA’s and processes returns for products that are not complaint related; miss-shied, miss-ordered, and customer error. Generates Orders, Invoices and Credit/Debit memo requests and works with the Accounting Department in performing performs basic collections functions and resolving pricing issues. Enters, tracks and maintains contracts for specialty contract product.   Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving – Identifies, researches and resolves problems in a timely manner. Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments and follow-ups in a timely manner. Interpersonal Skills - Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; responds well to questions. Written Communication - Able to read and interpret written information. Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit.   Education and/or Experience:                                                         Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.   APPLY NOW FOR IMMEDIATE CONSIDERATION!! Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]