Kelly Services Customer Service Representative job in Windsor, CT

Kelly Services
Job Title
Customer Service Representative
Job Type
Full-time, Part-time
Windsor, CT 06095

Customer Service Representative

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Job DescriptionKelly Services is recruiting for Customer Service Representatives for a Fortune 500 financial services company in Windsor, CT. You will be working in a call center environment and handling large amounts of inbound calls. Responsibilities Include:- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives- Provide advanced customer support with questions around 403B, 401A and other retirement plans. - Handle semi-routine tasks that are covered by standard procedures and guidelines - Handle a wide variety of situations and require analysis of customer needs to offer appropriate solutions.- Build sustainable relationships and engage customers by taking the extra mile- Keep records of all conversations in our call center database in a comprehensible way- Meet personal/team qualitative and quantitative targets- Successfully complete 6 week + training session and periodic ongoing training to maintain knowledge levelRequirementsJob Requirements:- Previous experience in a customer support role, skilled in all areas of inbound call center work- Track record of over-achieving quota- Strong phone and verbal communication skills along with active listening- Familiarity with CRM systems and practices- Customer focus and adaptability to different personality types- Ability to multi-task, set priorities and manage time effectively- High School Diploma or GEDTraining class will begn on Monday, 12/4/2017*Time off during training will not be approved**Hours will be Monday - Friday; must be available to work any shift between 7:45am and 10:00pm to be consideredHighlightsAs a Kelly employee, you-ll have access to world-class perks, including:- Kelly-sponsored Affordable Care Act health care coverage available to eligible employees- Group insurance options*- Service bonus plan- Holiday pay plan- Weekly electronic pay options- Online training campus that provides more than 3,000 free courses to help improve and develop skills- Exclusive online employee community- Employee assistance program available at no cost- Corporate discounts- Transportation Spending Accounts- Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.If you are passionate about helping others and looking to advance your career, apply now. Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]

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