Operations Delivery | Brand Activation Manager - Full Service, F&B/Culinary - Full-time / Part-time

Posting Date 2017-11-13T08:37:22-0500
Job Number 17002I8Q
Job Category Rooms and Guest Services Operations
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management
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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Operations Delivery | Brand Activation Training; CFRST & AC Hotels, CYRB, Full Service (RH, MH,JW)

Responsible for planning, organizing and delivering all pre-opening training schedules and processes to Owners, Franchisees, and/or property leadership team, in order to best provide pre-opening and conversion training support for all Marriott brand hotels   as well as existing Courtyards undergoing the Refreshing Business renovation. Work with and motivate a diverse group of individuals including hotel staff, business owners, many different Marriott departments and other outside resources. Adjust training program delivery to meet the needs of these diverse groups. Identify and analyze training needs based on brand standards, new initiatives and trends. Assist with the modification and improvement existing training programs.

Members of the Operations Support Resources team will be deployed to temporary assignments of varying durations (based on specific hotel needs) as directed by CLS Leadership. This job is designed to "fill the gaps" in the operations of our hotels as identified by leadership.  Possess the proven ability to assimilate quickly and align with the priorities as outlined by the OSR leadership team and on property leadership during short term assignments.  This resource will act as the discipline expert within their field and within Marriott’s full-service brands. 

This job will require members of the team to travel extensively; however, relocation is not expected. The time in position requirement will follow the standard company policies. Performance will be evaluated after each assignment via an appraisal from the General Manager/Department Head of the hotel where the assignment occurred.

Management position responsible for daily operations in Restaurants, Bars, Food Outlets, Room Service.  Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises shifts for Restaurants, Bars, Food Outlets and Room Service.  Accountable for supporting compliance with brand standards and legal obligations. Directs and motivates team to provide consistent, high quality service. Provides clear communications and sets performance expectations for associates. Identifies training opportunities and plans a strategy to accomplish goals. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest and associate satisfaction and maximize financial performance of the F&B operation. 

OSR F&B

• Manages day-to-day operations; to include opening and closing food and beverage outlet shifts.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance.
• Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.).
• Communicates and executes departmental and hotel emergency procedures and monitors staff readiness with regard to safety procedures.
• Maintains food handling, sanitation and cleanliness standards.
• Understands and manages beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
• Comprehends budgets, operating statements, and payroll progress reports as needed to assist in financial management of the department.
• Perform discipline specific duties as needed.
• Assists with developing menus and promotions relevant to outlet concept and local market as necessary.
• Addresses customer concerns

New Openings/Conversions/CYRB Re-Opening/Sustainability and GSS Threshold Performance assignments:

• Facilitate in Key date/preparation calls with Re-opening Manager/Sr. Openings Manager and review training outline, requirements prior to arrival  and expectations with ownership groups, above property leaders and property leaders prior to arrival on property to ensure readiness for training.  Communicate with property leaders following preparation call and prior to arrival on property with detailed training information (i.e. MIRO order, prerequisite training, food orders needs/process for special orders, NIR requirements/process).
• Stay abreast of current and upcoming initiatives related to the Brand & the Bistro and act as a resource to CYRB properties. 
• Assess areas of training focus at each assignment to assist in the improvement of GSS scores below the established threshold for sustainability.
• Conduct training sessions with hotel staff covering Courtyard Refreshing Business, specific brand culture and service program (Courtyard’s Our Refreshing Service), Smart Starts, Service Recovery and other topics.
• Facilitate training with hotel management and associates covering food and beverage operations, Micros system
• functions, Turbo Chef, coffee service (barista), food preparation, and lounge service.
• Facilitate Leadership Training to prepare or improve F&B Operations utilizing tools provided; Guest Metrics, guestVoice, Daily Averages worksheets, Food Preparation charts, Freezer pull, Waste Logs and Railroad cleaning.
• Facilitation of Cultural indoctrination, Courtyard history and brand service culture for all staff and management.
• Upon arrival at property, assess property readiness from a training and construction standpoint to achieve renovating goals and dates.
• Certify that associates on property are ready to operate within the renovated hotel including all Redefinition elements and food and beverage operations.
• Partner with Director of Courtyard Refreshing Business, Re-Opening/Opening Manager and/or other Marriott representatives to ensure property preparedness for opening.  Communicate area of concern with appropriate leadership.
• Maintain training content and constantly look for ways to improve training guides, manuals and training procedures.
• Develop and organize training manuals, multimedia visual aids (PowerPoint), and other educational materials.
• Act as liaison between America’s Marriott Training Organization and brand teams to ensure we are delivering consistent and up to date information.
• Facilitate training sessions as outlined in the new opening/conversion curriculum to include but limited to:  Conduct training sessions with hotel staff covering Marriott history, use of PMS system (FOSSE/GPMS), specific brand culture, food and beverage operations, housekeeping standards, the Marriott Rewards program, Problem Resolution and Reduction, Basics/Daily Huddle, Service Recovery.
• Facilitate leadership and business function train to include: covering PMS system (FOSSE &GPMS) functions to include accounts receivables, sales, rooms management, and reports.
• Communicate with hotel leader upon confirmation of assignment, review travel details and readiness.  Provide property leaders with the resources to obtain the required training materials and other training related supplies/resources (i.e. Training requirements, MGS links, Food specifications)
• Facilitate Cultural indoctrination, Marriott history and brand culture for all staff and management.
• Execute training with leadership and staff to insure they are familiar with Marriott Standards of Operations and service; resources and requirements.  hospitality requirements as well as the resources to remain current (i.e. Standards Database, BSA, Quarterly Gameplan)
• Certify that associates on property are ready to operate a new hotel using the PMS system (FOSSE/GPMS).
• Ensure hotel representative has received training on MIFS (Marriott International Fulfillment Services), Marriott Global Source, Lodging Quality Assurance, guestVoice and other Marriott proprietary systems.
• Maintain training content and constantly look for ways to improve on-line opening guides, manuals and training procedures.
• Develop and organize training manuals, multimedia visual aids (PowerPoint), and other educational materials.
• Act as liaison between America’s Marriott Training Organization and brand teams to ensure we are delivering consistent and up to date information.
• Participate in check point  calls prior to hotel openings and provide continuous pre-opening training support.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.
• Minimum of three years Marriott hotel operations experience required. Prior operations experience includes CFRST General Manager or Assistant General, Manager/Operations Manager and/or culinary or food and beverage management experience (preferred) or full service leadership position.
• Expert knowledge of brand standards, job descriptions and culture of all Marriott brands.

Preferred Education or Certification:

• Trainer Certification Level I
• Trainer Certification Level II

• Possess exceptional public speaking, presentation and facilitation skills to engage audience.
• Possess high level of energy and positive attitude.
• Understand how to manage in a culturally diverse environment.
• Demonstrate excellent guest service and guest relations skills.
• Demonstrate excellent consensus building, persuasion and communication skills (written and verbal).
• Possess working knowledge of at least one foreign language (preferred)
• Maintain a spirit of collaboration
• Possess exceptional organizational skills and the ability to handle multiple tasks and prioritize under deadlines.
• Exhibit adaptability to handle the demands of a short notice, nationwide, 100% travel position.
• Initiate new procedures and adapt to an always changing environment.
• Highly organized individuals, capable of managing multiple priorities under challenging conditions
• Self-starters who excel in working in an autonomous environment and exceeding expectations
• Demonstrate strong timely and relevant written and verbal communication skills
• Proficient with Marriott International and Microsoft business applications (Word, Excel, MGS, CI/TY, guestVoice, Guest Metrics, etc.)

• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. 

Managing Execution

• Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.
• Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning  - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Travel: 100%