Customer Service/Call Center/Records Retrieval Agent Life/Legal - Full-time / Part-time

Responsibilities

The Records Retrieval Agent represents the clientele of Verscend in requesting and obtaining medical records from healthcare providers

• Contact provider offices to request copies of medical records, focusing on tier one work allocations (locations retaining 1-5 records, requests aging 0-11 days, or those needing Data Quality Assurance work)
• Identify and coordinate the method for record retrieval with provider offices
• Maintain professional and frequent contact with provider offices throughout the record retrieval process
• Provide accurate and timely updates on the record retrieval status to Verscend clients
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Requirements:

• High school diploma with previous call center sales or collections experience preferred
• Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
• Demonstrated ability to give close attention to details, including planning, executing, and follow up procedures
• Must be able to work well in a team environment
• Demonstrated understanding of HIPAA regulations preferred