The job below is no longer available.
You might also like
in Revere, MA
- $19
est. per hour Northbridge Companies • 4d agoUrgently hiring 12.8 mi Use left and right arrow keys to navigate - $19
est. per hour Northbridge Companies • 15h agoUrgently hiring 12 mi Use left and right arrow keys to navigate 
$32est. per hour Sunrise Senior Living • 4d agoUrgently hiring 8.1 mi Use left and right arrow keys to navigate
$45-$55Verified per hour ProPivotal • 6h agoUrgently hiring 5.2 mi Use left and right arrow keys to navigate- $50
Verified per hour ProPivotal • 6h agoUrgently hiring 5.2 mi Use left and right arrow keys to navigate
RN/LPN Are You Ready For a New Role? - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 260 - 02151 Revere, Massachusetts |
About this job
Home Instead Senior Care of Melrose, MA is seeking to add a Client Care Coordinator to its office of senior care professionals.
Objective:
The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.
Primary Responsibilities:
• Reflect the core values of WJM Home Care, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client's care.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
This role is only available to a LPN/RN. If interested, please call 781-662-2273 and ask for the HR manager- Lisa.
Objective:
The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.
Primary Responsibilities:
• Reflect the core values of WJM Home Care, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client's care.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
This role is only available to a LPN/RN. If interested, please call 781-662-2273 and ask for the HR manager- Lisa.
Each Home Instead franchise is independently owned and operated.