Team Manager- Research (Relocation to Ft Myers, Florida)

Description: The Research Engagement Services (RES) Manager oversees all requests for inquiry and research support to provide a concierge level of support for Gartner products. This is a people manager with 5-10 direct reports.What You'll Do\:Manage associate inquiry workload to ensure needs of internal and external clients are met in a timely manner and daily service level targets are attained;Manage, mentor and motivate subordinates through individual development, performance management and daily training to achieve the goals of Gartner and the associates;Drive pro-active, profile based fulfillment, conduct customized searches and proactively send relevant research and information based on customer profile;Broker all research requests and inquires\: receive request, interpret and deliver client responses customized to the clients’ expectations, coordinate and facilitate access to Gartner analysts;Develop thorough knowledge of Gartner research; become a subject matter expert in multiple content areas;Collaborate with Research community to develop specialization in particular technology areas or verticals;Assist Gartner Sales with renewal and client retention driving opportunities.Qualification: What You'll Need\:Bachelor’s degree required, Major in Business or IT preferred;IT Industry experience preferred, with a client focus;Two to three years of experience managing direct reports;Knowledge, understanding and keen interest in technology;Strong interpersonal and relationship building skills;Excellent verbal and written communication skills;Ability to prioritize and handle multiple requests concurrently;Ability to problem solve and bring timely resolution to issues.