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Customer Service Rep Intermediate / Assoc. - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Ann Arbor, MI Ann Arbor, Michigan |
About this job
Clicking "Apply Now" opens the link in a new window.Job Summary
This position is with our Customer Service Repair Team. Responsibilities include assisting patients with their Complex Rehab Technology repair needs, answering phone calls, scheduling appointments through Epic/Michart, creation of electronic and hard copy files, insurance verification, entering and updating orders, processing of Rx, and pick-up tickets.
Responsibilities*
* Provide functional assistance and coordination of assignments with RTS/RST to ensure equipment services are provided in a time frame consistent with department goals.
* Schedule patient appointments in Epic/MiChart system within Quality Improvement timelines. Schedule blocks in Epic/MiChart and the RTS/RST Outlook schedule as needed.
* Enter order, enter product, HCPC coding, pricing and manufacturer information into the computer system.
* Verify insurance coverage, eligibility and benefit information. Obtain referrals as required by insurance. Explain coverage and co-pays to the patient or referral sources as appropriate.
* Pre-qualify the patient for their equipment based on patients' insurance guidelines.
* Complete patient demographics and appropriate ICD9/10 codes in computer system.
* Process Rx for Physician signature via method set by the department.
* Process orders per department guidelines.
Required Qualifications*
Intermediate Level:
* Associates degree or high school diploma and equivalent work experience
* Minimum of 2 years of related experience
* Ability to manage multiple functions simultaneously.
* Excellent interpersonal skills.
* Demonstrated proficiency with computer skills including keyboarding and Microsoft programs.
Associate Level:
* Associates degree or high school diploma and equivalent work experience
* Ability to manage multiple functions simultaneously.
* Excellent interpersonal skills.
* Demonstrated proficiency with computer skills including keyboarding and Microsoft programs.
Desired Qualifications*
* Good working knowledge of medical terminology.
* Experience in working with health care professionals is preferred.
* 3 years' experience in Complex Rehabilitation Technology is desired.
Work Schedule
Monday - Friday 8:30 - 5:00
Work Locations
2850 S. Industrial, suite 200. Ann Arbor 48104
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
* Job Opening ID 150696
* Working Title Customer Service Rep Intermediate/Assoc.
* Job Title Customer Service Rep Inter
* Work Location Michigan Medicine - Health Sys
Ann Arbor, MI
* Full/Part Time Full-Time
* Regular/Temporary Regular
* FLSA Status Nonexempt
* Organizational Group Um Hospital
* Department UMH Wheelchair Seating Service
* Posting Begin/End Date 11/22/2017 -- 11/29/2017
* Paid Time Off Yes
* Career Interest Administration
Apply Now
This position is with our Customer Service Repair Team. Responsibilities include assisting patients with their Complex Rehab Technology repair needs, answering phone calls, scheduling appointments through Epic/Michart, creation of electronic and hard copy files, insurance verification, entering and updating orders, processing of Rx, and pick-up tickets.
Responsibilities*
* Provide functional assistance and coordination of assignments with RTS/RST to ensure equipment services are provided in a time frame consistent with department goals.
* Schedule patient appointments in Epic/MiChart system within Quality Improvement timelines. Schedule blocks in Epic/MiChart and the RTS/RST Outlook schedule as needed.
* Enter order, enter product, HCPC coding, pricing and manufacturer information into the computer system.
* Verify insurance coverage, eligibility and benefit information. Obtain referrals as required by insurance. Explain coverage and co-pays to the patient or referral sources as appropriate.
* Pre-qualify the patient for their equipment based on patients' insurance guidelines.
* Complete patient demographics and appropriate ICD9/10 codes in computer system.
* Process Rx for Physician signature via method set by the department.
* Process orders per department guidelines.
Required Qualifications*
Intermediate Level:
* Associates degree or high school diploma and equivalent work experience
* Minimum of 2 years of related experience
* Ability to manage multiple functions simultaneously.
* Excellent interpersonal skills.
* Demonstrated proficiency with computer skills including keyboarding and Microsoft programs.
Associate Level:
* Associates degree or high school diploma and equivalent work experience
* Ability to manage multiple functions simultaneously.
* Excellent interpersonal skills.
* Demonstrated proficiency with computer skills including keyboarding and Microsoft programs.
Desired Qualifications*
* Good working knowledge of medical terminology.
* Experience in working with health care professionals is preferred.
* 3 years' experience in Complex Rehabilitation Technology is desired.
Work Schedule
Monday - Friday 8:30 - 5:00
Work Locations
2850 S. Industrial, suite 200. Ann Arbor 48104
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
* Job Opening ID 150696
* Working Title Customer Service Rep Intermediate/Assoc.
* Job Title Customer Service Rep Inter
* Work Location Michigan Medicine - Health Sys
Ann Arbor, MI
* Full/Part Time Full-Time
* Regular/Temporary Regular
* FLSA Status Nonexempt
* Organizational Group Um Hospital
* Department UMH Wheelchair Seating Service
* Posting Begin/End Date 11/22/2017 -- 11/29/2017
* Paid Time Off Yes
* Career Interest Administration
Apply Now