Call Center Representative - FULL-TIME

The Telephone Member Service Representative 1 plays a key role in helping the Credit Union to build and sustain quality-based service relationships with members. He/she must reflect the highest quality service standards of our organization in dealing with both members and fellow co-workers. Even during stressful periods when the phones are busy, this individual will provide each member with friendly, accurate, prompt information and transactions, and will demonstrate problem-solving skills with empathy, diligence and creativity. He/she will seek opportunities to increase each member's relationship with the Credit Union by cross-selling those Credit Union products and services which will meet the members' unique needs and enable them to more conveniently access and use their Credit Union accounts. Working as a team player, the Telephone Member Service Representative (TMSR) will assist his/her co-workers throughout the Credit Union and contribute to a friendly and cooperative working environment that supports the NEFCU Rocks Philosophy.

This individual will be well versed in the daily functions of all departments within the organization. This self-motivated individual will also gain and continually improve product knowledge via reference manuals, cross-training, side by side coaching, in-house seminars and various reading materials. He/she must be willing to serve on cross-functional teams to meet credit union goals. He/She must be willing to accommodate any changes in hours, as need demands