Customer Care Representative I - Full-time / Part-time

Job Summary:

This is a new position within Licensed Brands, historically a wholesale business. We are launching multiple direct-to-consumer web-sites and need to build a team of top notch customer service representatives.  We are looking for motivated, career- minded individuals who are passionate about service and eager to take on a start-up challenge. 

Key Responsibilities: 

• Process and maintain customer orders received via telephone, fax and mail, and enter into online order entry system
• Receive, investigate and communicate the appropriate answer on all customer service inquiries
• Check inventory availability, price, and status of merchandise as needed, and release that information, as required          
• Set up new customer accounts and maintain files, as necessary
• Work closely with Distribution Center resolve any/all Proof of Delivery requests.
• Issue Return Authorization Forms and create hand billing, when necessary
• Process returns to insure proper credit/exchange is handled
• Perform general administrative duties (i.e., filing, mailing/e-mailing invoices and credit memos to customers, etc.)
• Support Sales, Marketing, Merchandising, Distribution Center and Credit Department personnel i.e. updating assigned spreadsheets in a timely manner
• Provide input to Customer Service Manager on procedural items, suggest changes, etc.
• Other responsibilities as assigned by Customer Service Manager
• Catalogs mailings/Follow up calls on mailings

Job Requirements

• High school diploma required, Bachelors preferred
• Prior experience min 1 year in customer service and/or sales related field
• Excellent keyboarding skills, strong PC experience in Word/Excel and ability to quickly learn in house order management system
• Good follow-up and follow-through techniques
• Ability to handle multiple tasks
• Excellent verbal and written communication skills
• Team player with effective interpersonal skills and customer focused attitude
• Self- motivated individual willing to see all assignments to completion