Senior Technician - Full-time

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

A successful Technician III will have the following:
 

• HS Diploma/GED and 3 or more years of experience in systems, software, or network support; or an equivalent combination of education and experience.
  2 or more years of experience in UNIX/Linux server administration including scripting in one or more languages
• Ability to work shifts as required by the business
• Must be able to stand, walk, and reach while performing the duties of this job
• Must be able to work any shift as assigned, as dictated by the needs of a 24/7 operation

Preferred Qualifications:

• Ability to generate basic documents and simple spreadsheets in MS Office
• Ability to read, analyze, and interpret data so that trends can be recognized before they become a customer-impacting issue
• Ability to communicate clearly and concisely with customers and coworkers
• Experience with VMWare and related technologies (vCenter, VSphere)
• Isilon and EMC storage technologies.

Dish is seeking an IPTV Systems Technician at its Cheyenne, WY data center to monitor all activities of the network facility ensuring high quality data transmission. The IPTV department maintains the IPVOD content infrastructure as well as back-end systems for remote viewing and management of set top boxes. Some contact with customers and outside vendors will occur, so candidate must have good customer interface skills.

Primary responsibilities fall into the following categories:

• Monitor the health of the network, storage and servers using a variety of tools including Zenoss, Zabbix, and in-house developed dashboards
• Provide Tier 1and 2 telephone contact for IPTV systems
• Generate trouble tickets and escalating to Tier 2 teams as needed
• Follow up with Tier 2 and customers to confirm issue resolution
• Perform intermediate trouble shooting of servers, network devices, and applications
• Installation of operating systems and software applications
• Cross-train and coach team membership on systems and procedures
• Other duties as assigned.
• The position is a shift position as this role requires 24/7 staffing.