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in Chanhassen, MN

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Hours Full-time, Part-time
Location Chanhassen, Minnesota 55317
Chanhassen, Minnesota

About this job

Iverify is a security company that provides digital video, fire safety and access controls. They also provide real-time full video monitoring. Dispatcher responsibilities include monitoring client locations, responding to alarm signals, and posting incident activity.

Dispatchers are on the phones all day taking inbound calls and making outbound calls following up on issues. Total of 100-150 calls/day. 50% are inbound and 50% are outbound.

Inbound calls include:
receiving calls from retail store associates whose alarm could be going off and providing light troubleshooting

store managers calling in who may not be present at the store to authorize other team members security codes to get into the security system

authorize retail sales associates so they can access the security system

receive security inquiries and dispatch police department if necessary

Outbound calls include:

following up with sales associates on troubleshooting

providing security access to retail employees once approved by store managers

dispatch police department if necessary

In addition to calls, dispatchers will entertain all information into a proprietary software. This software is being upgraded once the merge is completed to a Windows system.




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.