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Trainer, Direct to Customer - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Oakland, ME 04963 Oakland, Maine |
About this job
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit Trainers are responsible for delivering new hire and continuing education curriculum to our front line employees, the Customer Service Representative (CSR). They assume the role of a classroom facilitator, coach and supervisor. Trainers demonstrate effective leadership by educating and developing their Customer Service Representatives in customer service and sales, knowledge of products, features, services, policies and procedures, multi-system navigation, and T-Mobile culture.Group presentation skills
Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision
Ability to build rapport with others and create a team environment
Strong communication, organizational, motivational and time management skills
Supervisory Experience
High School Diploma/GEDRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Deliver/facilitate new hire training using the provided curriculum to newly hired customer service representatives. Coach employees and gain their commitment for the flawless execution of T-Mobile's Un-carrier strategy. Provide one on one assistance and feedback to new hires
Facilitate continuing education classes to existing CSRs for new products, features, and services, customer service skills and market launches
Provide timely, accurate and effective feedback to CSR regarding job performance At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.We Take Equal Opportunity Seriously - By Choice.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision
Ability to build rapport with others and create a team environment
Strong communication, organizational, motivational and time management skills
Supervisory Experience
High School Diploma/GEDRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Deliver/facilitate new hire training using the provided curriculum to newly hired customer service representatives. Coach employees and gain their commitment for the flawless execution of T-Mobile's Un-carrier strategy. Provide one on one assistance and feedback to new hires
Facilitate continuing education classes to existing CSRs for new products, features, and services, customer service skills and market launches
Provide timely, accurate and effective feedback to CSR regarding job performance At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.We Take Equal Opportunity Seriously - By Choice.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.