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Customer Care Advocate - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Bellevue, Washington 98005 Bellevue, Washington |
About this job
Customer Care Advocate
The Customer Care Advocate is responsible for answering incoming phone calls from providers and members that are seeking eligibility, looking into benefits and the status of claims, including troubleshooting problems and resolving issues. This position requires superior customer service skills and significant attention to detail and accuracy. Experience in health care, customer service, or with claims is key. Candidates may need to interact with patients that are confused, upset, or unsure of the state of their claims. Solution-oriented individuals with experience insurance verification, medical reception, or patient service representative experience may fit the description.
-Responding to phone calls regarding benefit quotes, eligibility verification and claim inquiries from clients, providers and members are all aspects of this exciting role.
-Candidates must be aware that it is crucial to handle all calls in a professional manner.
-Duties may require representatives to investigate and resolve problems for our customers as needed.
Top skills:
Health care or medical call center background
Positive attitude and willingness to participate in a team environment
Ability to take initiative and work independently
High volume call center and efficient typing skills
Ability to use and EMR system such as EPIC, NextGen, etc.
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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