Staffing Coordinator (RC)

Home Instead Senior Care®

Staffing Coordinator Job Description
Branlyn Prominence d/b/a Home Instead Senior Care

 

Objective:

The Staffing Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Staffing Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Primary Responsibilities:

• Reflect the values of Branlyn Prominence, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Assist the Staffing team with making follow up-phone calls.
• Data entering open shifts into Clear Care and adjusting schedules as needed.
• Taking messages if staffing manager is unavailable.
• Communicate with the entire office with client updates (new, lost, deceased, any issues, etc.)

• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.

• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Attend weekly staffing meetings. Be prepared to discuss problems/solutions/issues in a timely manner.
• Weekly, turn in projected staffing needs with supporting reasons as to why and what schedule needs you will have for CAREGivers.
• Enter CAREGiver requests for day(s) off.

 

Secondary Responsibilities:

• Update CAREGiver photo board
• Participate as needed in all CAREGiver meetings

• Perform any and all other functions and responsibilities deemed necessary
• Assist Staffing Manger with selecting CAREGiver of the Month and CAREGiver of the Year
• Assist Staffing Manager to deactivate clients who want services on hold or de-activated.
• Make calls to clients to inform them about Holiday charges or fees
• Enter and maintain accurate client and CAREGiver records in the software system
• Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.

 

Critical Numbers:

• Maintain client schedule in advance for clients.
• Maintain updated and accurate CAREGiver availability and personnel information.
• Utilize CAREGiver availability each week.
• Reduce CAREGiver overtime
• Responsible for weekly productivity metrics to GM and Quality Assurance Manager

 

• Education/Experience Requirements:

• High school graduation or the equivalent
• Minimum of one year staffing experience REQUIRED or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Supervisory Responsibilities:

• None

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Branlyn Prominence), (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• Must have the availability to work evenings and weekends as required

• Must have the ability to perform duties in a professional office setting
• Must demonstrate knowledge of the senior care industry

 

 

Each Home Instead franchise is independently owned and operated.