DC ICQA SUPERVISOR-Winchester, VA

POSITION PURPOSE-The DC Quality Assurance Supervisor ensures inventory accuracy flow through problem resolution, system and process quality, as well as vendor compliance. This role will build relationships with internal customers, vendors, and functional groups at the SSC to drive quality within the DC and service to over 100 stores

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -

40% Identify, analyze and resolve all inventory control, warehouse management system and process issues. Conduct root cause analysis on all related issues, document issues and make recommendations for improvement.

20% Assist in the disposition of freight diverted to the Problem Resolutions Area as a result of inventory, vendor compliance or systems issues.

10% Participate as a liaison between the IT, WMS and Vendor Compliance groups at the SSC and communicate needed information and processes to the DC management and associates. Monitors WMS releases from the SSC and ensures successful roll-out.

10% Audit inbound shipments and directed by the SSC partners and create detailed reports of any deficiencies found in the inbound shipments including defects in ASN and load quality compliance. Partners with AP, vendors and IPR to ensure inventory accuracy and vendor compliance with the DC.

10% Drives accuracy and awareness by training managers and associates on the warehouse management system as well as load quality reporting and ASN compliance.

10% Diagnose, troubleshoot, understand, maintain and diagnose problems associated with hardware issues and
maintenance.

NATURE AND SCOPE -

Reports to the Operations Manager

No associates report to this role on a permanent basis, but requires the technical leadership of a project work team; may select team members and assess capabilities, provide technical training, provide information necessary to meet work, projector program objectives, evaluate program or project performance.

ENVIRONMENTAL JOB REQUIREMENTS -

Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Travel:

Typically requires overnight travel 5% to 20% of the time.

MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Flexibility to work various shifts
Ability to relocate
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
Bachelor's degree;
Computer skills in software including Microsoft Office;
Experience with Warehouse Management Systems;
3+ years supervisory experience in a related field;
Knowledge, Skills, Abilities and Competencies:People Management: Assesses skills and manages the work and productivity of others while coaching and developing talent.
Financial Acumen: Utilizes fundamental concepts of finance to assist with managing budgets, forecast labor, and provides information to account for the financial impact of decision making.
Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.
Business Communication: Writes, speaks, and presents clearly and succintly across a variety of communication settings and adjusts communication style to the audience.
Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably.
Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various DC operations systems in order to retrieve data accurately and effectively.