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Technical Support Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | San Diego, California 92103 San Diego, California |
About this job
Job Description
Providing Tier I technical support for a Financial Services Institution in the beautiful UTC area!
Assisting with our proprietary software products and ensuring that our service level and customer satisfaction agreements are held to the highest standard with our Financial Advisers and Clients.
This Technical Support would primarily be done over the phone and via email communications.
Qualifications / Day to Day Duties
- Provide detailed and comprehensive incident documentation in our proprietary incident tracking database.
- Proper escalation of incidents to management.
- Troubleshooting Skills.
- Ability to Multitask.
- Follow up Skills.
- Ability to work under pressure.
Additionally, we are open to candidates with a Customer Service background who are technologically / computer savvy.
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.