Benefit Customer Service Representative

Benefit Representative will be providing customer service support for a health client and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues. 100% Call Center position.


Job duties:

* Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
* Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
* Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
* Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
* Read and understand client's plan documents, amendments or online knowledge base tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member
* Maintain diplomacy and tact while dealing with upset or escalated callers
* Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
* Maintain and document complete and accurate call and case notes
* Respond professionally to customer inquiries/complaints received via phone, email or other communication channels

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.