The job below is no longer available.
You might also like
in Scottsdale, AZ
- $49
est. per hour Phoenix Growth - Highgate Hotels • 7h agoUrgently hiring 6.5 mi Use left and right arrow keys to navigate - $21
est. per hour Baja Fresh • 30d agoFast response 10.2 mi Use left and right arrow keys to navigate 
$28est. per hour Pavilions Store (101 & Indian Bend) • 15h agoUrgently hiring 4.1 mi Use left and right arrow keys to navigate- $76
est. per hour Pavilions Store (101 & Indian Bend) • 21h agoUrgently hiring 4.1 mi Use left and right arrow keys to navigate - $16.00
Verified per hour Holiday Inn & Suites Phoenix Airport North • 7h agoUrgently hiring 4.2 mi Use left and right arrow keys to navigate
Service Manager - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Scottsdale, AZ Scottsdale, Arizona |
About this job
Position Description
The Service Manager is primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e.g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., downstocking, inventory management and area recovery). The Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.
The Service Manager is responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. The individual in this role is also responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage employees and customers across departments.
Job Requirements
Requires morning, afternoon, and evening availability any day of the week; physical ability to move large, bulky and/or heavy merchandise; physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Minimum Qualifications
High School Diploma and 3 years of experience in a big box retail environment OR 5 years of experience in a big box retail environment
1 year of experience in customer service
Experience managing project teams (with or without direct report responsibility)
Experience recruiting, training, mentoring, and developing a service team (with or without direct report responsibility)
Experience working cross-functionally
Strong working knowledge of Microsoft Office
Preferred Qualifications
3 years of retail customer service experience
Experience in a leadership role with direct report responsibility
Experience working in the home improvement retail sector
Experience working in a fast paced, dynamic retail environment
Experience using store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)
The Service Manager is primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e.g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., downstocking, inventory management and area recovery). The Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.
The Service Manager is responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. The individual in this role is also responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage employees and customers across departments.
Job Requirements
Requires morning, afternoon, and evening availability any day of the week; physical ability to move large, bulky and/or heavy merchandise; physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Minimum Qualifications
High School Diploma and 3 years of experience in a big box retail environment OR 5 years of experience in a big box retail environment
1 year of experience in customer service
Experience managing project teams (with or without direct report responsibility)
Experience recruiting, training, mentoring, and developing a service team (with or without direct report responsibility)
Experience working cross-functionally
Strong working knowledge of Microsoft Office
Preferred Qualifications
3 years of retail customer service experience
Experience in a leadership role with direct report responsibility
Experience working in the home improvement retail sector
Experience working in a fast paced, dynamic retail environment
Experience using store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)
Your Privacy Choices