Recruitment and Engagement Manager - Full-time

Objective: 

The Recruitment and Engagement Manager is expected to perform a variety of duties to promote a positive hiring and on boarding experience for our CAREGiversSM at Bokker Inc d/b/a Home Instead Senior Care. The Recruitment and Engagement Manager is expected to meet the needs of the CAREGivers through Quality Assurance in effort to create an Employer of Choice culture.  The Recruitment and Engagement Manager will develop and maintain a workplace culture that retains quality CAREGivers.  
 

Primary Responsibilities: 

• Reflect the core values of Bokker Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise). 

• Answer each CAREGiver inquiry in a friendly, professional and knowledgeable manner.  Creating a positive, upbeat first impression is critical with every CAREGiver inquiry 

• Develop,implement, and manage quarterly recruitment strategies online and within the community. 

• Schedule and conduct applicant interviews in an efficient and professional manner.  

• Following the Home Instead Senior Care Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers. 

• Create and maintain all employment records including but not limited to I-9 form, W-4 form, benefits enrollment and terminations along with all other employment related documents including Deactivated employees 

• Schedule and conduct CAREGiver orientation and any training including training required to meet Home Instead® Standards and additional optional training 

• Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution. 

• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system. 

• Follow Quality Assurance touch points with all CAREGivers during their tenure 

• Work with Supervisor and Training Coordinator to Plan and successfully execute all CAREGiver meetings 

• Work with Recruitment Coordinator to monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA 

• Maintain regular attendance at the office to execute job responsibilities 

• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members. 

• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team. 

• Conduct CAREGiver/Client Introductions as needed 

• Conduct Service inquiries as needed 

Critical Numbers/Metrics:  

•  TBD 

Education/Experience Requirements: 

• 4 year college degree  

• One year of related business experience or an equivalent combination of education and work experience may be considered 

• Human Resource experience preferred 

Supervisory Responsibilities:  

• This position will be responsible for overseeing all of the functions performed by CAREGiver staff 

Knowledge, Skills and Abilities:  

• Must have an understanding of and uphold the policies and procedures established by Bokker Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise)  

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively  

• Must have the ability to work independently, maintain confidentiality of information and meet deadlines  

• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills 

• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures 

• Must demonstrate knowledge of the senior care industry 

• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work  

• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community 

• Must present a professional appearance and demeanor 

• Must have the ability to operate office equipment 

• Must be patient and congenial on the telephone   

• Must have computer skills and be proficient in Excel and Word  

• Must have the availability to work evenings or weekends as required 

• Must have the ability to perform duties in a professional office setting 

• Must have the ability to work as a part of a team 

• Must demonstrate excellent organizational skills
  
  Please send salary requirements with Resume
  Vacation and Sick Pay
  Health, Vision, and Dental plans available
  IRA with match
   

Each Home Instead franchise is independently owned and operated.