Work From Home Bilingual Cantonese Telephone Interviewer

On behalf of IMPAQ International, Headway Workforce Solutions is currently seeking work from home Bilingual Cantonese/English Telephone Interviewers. Interviewers will ask questions over the phone regarding Medicare benefits. This position pays $14 per hour, and offers a variable work schedule.

This position offers a unique schedule: Interviewers will work one day in January for up to 8 hours on January 5th. The project will then break until February 5th, when interviewing will begin again and last through June 1st, 2018. There may be some training hours offered between January 5th and February 5th, but they will be limited.

Benefits

• Work from home!
• $14 per hour
• Paid Training
• Variable hours offered - 20-40 hours per week depending on YOUR availability
• IMPAQ to provide IT equipment and resources (laptop, headset, systems access)
• Part time and Full time hours available

As a Telephone Interviewer, you will…

• Contact health plan call centers across the country to help Centers for Medicare and Medicaid Services (CMS) evaluate healthcare compliance
• Be on the phone the full shift and be comfortable making a high volume of calls with specific time constraints.
• Read the questions clearly and verbatim to the participant

Position Qualifications

• High school diploma or GED required
• Strong attention to detail
• Ability to read and speak English fluently
• Ability to read and speak Cantonese
• 6 months of customer service experience preferred; preferably in a government agency, hospitality, financial/banking, or professional office setting
• Hard-wire high-speed internet service required - must be able to connect via Ethernet cable connection; wireless/WIFI connection not permitted
• Proficiency with troubleshooting and using computers
• Background check required

Hours & Training

• Required Training on January 2nd, 2018 from 12pm EST - 8pm EST
• 4 - 6 hours per shift
• 20 – 40 hours per week, Monday – Friday. No Weekend Hours required.
• Successful completion of self-study and web-based training prior to outbound calling
• Work lasts through June 1st, 2018

About IMPAQ International: With research studies, program evaluations, implementation assistance, surveys and data collection, technical solutions, and communications strategies, IMPAQ helps governments, businesses, foundations, non-profits, and universities evaluate and enhance their programs and policies.

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.