Cafe Executive Officer (General Manager)

What We Do:

We’re looking for Café Executive Officers (C.E.O.s) to run our businesses. We don’t say “manager” because you do so much more than just manage. In a nutshell, your day-to-day will be all about making life better: for guests, for teams and for communities.

We’re a company of entrepreneurs looking for entrepreneurs. As C.E.O., you’re fully responsible for the cafe’s financial performance. You’ll work with the Saxbys Executive Team to learn and apply best practices regarding managing your P&L and driving profitability.

Yet, financial successes aren’t possible without commitment to your team and the communities you serve. You’ll develop your own team -- coach them, inspire them and grow them into future leaders.

Together, you’ll build your business into a fixture of the community through hospitality, philanthropic initiatives and local partnerships.

What We Need:

Culture

• Create a culture in your café that embodies Saxbys Mission Statement, “Make Life Better,” and Core Values in all daily activities.
• Develop relationships to ensure that your Saxbys café is an integral part of the local community and exemplifies that we are a community serving our community
• Identify and develop brand ambassadors on your team that can contribute creatively to your café (chalkboard signs, tip jars, etc)
• Anticipate guest needs and endeavor to exceed expectations. Mitigate guest feedback and always respond in good taste

Operations

• Abide by Saxbys standard operating procedures and ensure that all team members follow suit
• Identify opportunities and institute key performance indicators to meet and exceed sales goals, and use operational tools to monitor costs to increase profitability
• Assist with the development and implementation of policies and procedures to enhance operational efficiency
• Work with Human Resources to ensure adherence to applicable wage and hour laws for nonexempt partners and minors
• Come up with quick, creative solutions to operational issues as they occur

Team Development

• Ascertain the training needs and offer appropriate coaching and direction to the team while providing regular feedback and performance appraisals
• Monitor and manage café staffing levels to achieve and maintain the operational requirements while meeting or exceeding labor goals
• Communicate clearly, accurately and discretely with team members, Saxbys HQ, and peers, both verbally and in writing
• Recruit and continually develop Team Members who will be consummate brand ambassadors
• Be well versed in effective conflict resolution techniques

What You’ll Need:

• Work hard, be extremely nice, and embrace being O.D.D. (Outgoing, Detail oriented and Disciplined); natural leaders will thrive in this role
• Experience in hospitality is required; hospitality leadership is desired
• College degree is not required but desired
• Entrepreneurial spirit, high initiative, smart risk taker
• Ability to be a jack of all trades, should be able to pick up on new concepts quickly and adeptly
• A quarterback and a cheerleader – Must be able to follow the playbook with precision, call a few audibles when necessary and be the loudest voice in the room when advocating for Saxbys and for the café
• Physical Requirements include:
  • Able to stand, walk and smile for extended periods of time
  • Able to stoop and kneel
  • Push, pull, lift or carry up to 35 lbs.
  • Ascend or descend ladders, stairs, ramps

How to Join:

We are looking for Café Executive Officers to start immediately! Saxbys is a growing organization that offers upward mobility and management opportunities. If you or someone you know wants to be a part of our future, we want to hear from you today!