Samsung Wireless Sales Associate

Mosaic North America is a full-service marketing agency that delivers successful brand experiences for various high profile clients directly to the people who buy them. Ad Age recently included us in their Best Places to Work in Marketing and Media list, and we are hiring for our team!

Are you energetic and a people-person who can strike up a conversation with almost anyone you meet? Are you a technology enthusiast, knowledgeable, determined, and interested in the newest advancements in the mobile, tablet, and wearables technology? We are currently seeking a highly driven individual to become a Part-Time Samsung Experience Consultant (SEC) for the ‘Samsung Experience Shop’ in Best Buy, demonstrating and selling the global giant’s most exciting and desired ecosystem of products.

The Experience Consultant will be expected to empower the consumer using device discovery. The SEC will be expected to drive an interactive consumer experience by promoting and selling the newest Samsung ecosystem of devices and accessories: phones, tablets, wearables, VR, and other designated products. The Part-Time Experience Consultant will also work closely with Best Buy store personnel to build and maintain strong relationships, and to support objectives to meet client expectations.

The Experience Consultant will:

• Possess and demonstrate competencies of:

• • Closing the Sale
  • Building Relationships
  • Consumer Focus
  • Technical Learning

• Conduct consumer facing activities in order to meet store sales goals, using your unique skills and experience to make each experience personal and memorable
• Demonstrate key features and benefits, assist consumers with setup of devices and trouble shoot issues. Provide “walk out working” after purchase
• Focus on the brand as a lifestyle, specific to each unique consumer
• Conduct product training and knowledge transfer for sales reps to facilitate consumer engagement and sales
• Conduct consumer skills workshops
• Manage performance against established sales goals
• Build brand presence through interaction with retailer through merchandising, display maintenance and some POP and plan-o-gram compliance
• Maintain knowledge of all client products in order to be a subject matter expert onsite
• Make a significant impact on sales and improve the consumers’' buying experience
• Demonstrate effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment
• Complete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines
• Must be flexible to work at multiple locations if required
• Maintain excellent attendance and compliance
• Other duties as assigned

The candidate's success will be measured against:

• Sales and training performance metrics with potential sales incentive
• Educate and share product feature and benefit information with consumers
• Exhibit an energetic and enthusiastic attitude and friendly and positive interpersonal communication skills
• Understand the needs of different types of consumers
• Ability to setup customers' device based on their individual usage needs and interests

Job Requirements

• Must be tech-savvy and enjoy working with interactive technology gadgets, understanding relationships of products within ecosystems
• Previous experience in a sales environment
• 1 - 2 years of wireless and or/ pc retail sales and/or training experience is a plus
• Experience working with any of the larger wireless carriers is a plus
• Independent and motivated team player
• Regular physical activity may be required, e.g., setting up promotional material
• Ability to work a flexible retail schedule including holidays
• Must have ability to commute to assigned store and arrive on time for assigned shift(s)
• Ability to stand comfortably for up to 8 hours a day
• Daily access to a PC computer with internet/email access
• Strong working knowledge Windows and Microsoft Office

If you are passionate about impacting people's lives by changing how they experience technology, apply to join our team today!