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Part-Time Retail Associate
| Hours | Full-time, Part-time |
|---|---|
| Location | Boston, MA Boston, Massachusetts |
About this job
Job Description
The Retail Associate is a part-time, non-exempt position which supports the day-to-day operations and customer service needs of retail sales. This position works closely with the Retail Manager to track revenue and inventory, conduct sales analysis, manage e-commerce and online marketing efforts, and coordinate theatre shop operations. S/he is the primary liaison to Boston Ballet School (BBS) for merchandise and promotional programs.
ESSENTIAL FUNCTIONS
Manage and track inventory levels at the warehouse, three studio locations, and Boston Opera House; assist with annual inventory; coordinate merchandise transfers and deliveries between all locations
Manage e-commerce for retail; oversee web shop product assortment, process orders and manage customer service. Manage and track online inventory levels. Execute web shop communications plan. Monitor and report on monthly sales and Google Analytics
Collaborate with Retail Manager on creation, execution, and analysis of digital marketing efforts: monthly Shop emails, social media, Google grant, digital advertising (including retargeting with online ad agency), and inclusion in other Ballet emails as appropriate
Primary point of contact for all customer service inquiries via phone and email
Primary point of contact for BBS studio managers and administrators
Visit the Newton and North Shore studios quarterly for visual merchandising refresh
Train studio administrators to sell merchandise and keep accurate sales records
Issue, process, track, and reconcile all internal transfers
Manage any staff apparel initiatives, promotional product needs, and sales
Assist Retail Manager with product sales and promotion analysis; research and contribute ideas for merchandise development and retail initiatives
Oversee and conduct receipt of shipments and maintain communication with vendors
Supervise the Merchandise Volunteer/s
Purchase order entry into Retail system
Track and reconcile all return to vendors, damages/mark out of stock, and submit to Finance on regular basis
Assist with load in/load out at the Boston Opera House
Ensure discretion, honesty and confidentiality when handling personal customer information
Other administrative tasks, as needed
QUALIFICATIONS
Bachelor’s degree
1–2 years of retail, merchandising, or related customer-facing work experience
Excellent customer service and communication skills
High level of accuracy working with numbers
Self-motivated, organized, and creative
Flexible, positive attitude with ability to multi-task and problem solve in a fast-paced and collaborative environment
Experience with Microsoft Excel required
Some weekends and evenings required
Boston Ballet is an equal opportunity employer
Contact Information
To apply for this position, please send a resume and cover letter to jobs@bostonballet.org. IMPORTANT – PLEASE INCLUDE THE NAME OF THE POSITION FOR WHICH YOU ARE APPLYING IN THE SUBJECT LINE OF YOUR E-MAIL. No phone calls please.
Company Description
Under the leadership of Artistic Director Mikko Nissinen and Executive Director Meredith Max Hodges, the Company maintains a diverse repertoire, ranging from full-length ballets to new works by some of today's finest choreographers. Boston Ballet's second company, Boston Ballet II, is comprised of dancers who gain experience by performing with the Company and independently, presenting special programs to audiences throughout the Northeast.
Boston Ballet School, the official school of Boston Ballet, has a long-standing dedication to providing exceptional dance education and ballet training to students across three studios in Boston, Newton, and the North Shore. Led by Director Margaret Tracey, the School reaches more than 5,000 students (toddler to adult) each year through its four core programs: Children’s Program, Classical Ballet Program, Adult Dance Program, and Pre-Professional Program.
Boston Ballet’s Department of Education and Community Initiatives (ECI) provides programming, events, and activities that connect the community to dance. ECI reaches more than 4,000 individuals in Boston, North Shore, and the surrounding communities each year through Citydance, ECI on Location, Adaptive Dance, and other community programs.