Hershey Entertainment & Resorts Retail Assistant Supervisor job in Hershey, PA

Hershey Entertainment & Resorts
Job Title
Retail Assistant Supervisor
Job Type
Full-time, Part-time
Hershey, PA 17033

Retail Assistant Supervisor

Job Description

Job Description:

The Retail Supervisor will oversee the operation of assigned retail locations and lead a team of employees to achieve the department’s monetary goals for the 2017 season. This position requires a high level of independence.



  • In addition to the job functions mentioned below, other job duties may be assigned based upon operational need.
  • Ensure that employees are adhering to departmental and company policies and procedures and enforce policies when necessary.
  • Ensure employees are providing exceptional guest service; recognize / reward above standard behavior, coach / discipline those not meeting expectations.
  • Enforce child labor laws and ensure that employees are preventing violations
  • Resolve immediate guest concerns, investigate and provide recommendations to correct reoccurring guest service issues
  • Tour area of responsibility to identify maintenance related items, communicating immediate concerns and following up on completion.
  • Ensure opening/closing procedures are followed, and maintaining store layout in accordance with Area Manager.
  • Manage inventory levels by completing daily stocking tasks; checking orders, inventory transfers, inventory mark-outs, and other inventory management tasks as needed to maintain inventory integrity.
  • Provide on-going training and coaching to retail clerks.


  • Must be at least 16 years of age or older


  • One year of retail/customer service experience preferred
  • Able to handle cash with a high degree of accuracy
  • Proven guest relations, problem solving, task management skills, and organizational skills
  • Professional and effective communication skills
  • Knowledge of Child Labor Laws
  • Must have reliable transportation to and from work for your scheduled shifts
  • Must be able to speak, write, and understand English
  • Must be able to perform basic math skills (addition, subtraction, multiplication, division)
  • Must be able to work a minimum of 35 hours per week May- August
  • Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines


  • Ability to work in a fast-paced environment at locations both indoor and outdoor in a variety of weather situations
  • Ability to work a flexible schedule between the hours of 7:30am and midnight, including weekends and holidays (or in accordance with Child Labor laws if under 18).
  • Available to work 2 days during weekend operation
  • Available to work at least 4 days during daily operation
  • Physical requirements include standing (75-100% of the shift), sitting, walking, bending, pushing, pulling, lifting up to 60 lbs., finger dexterity and communicating

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Company Description

We are a leader in the entertainment and hospitality industry. Behind our award winning properties are people with one mutual goal to extend the legacy of our founder by helping families and guests create lasting memories in Hershey, The Sweetest Place on Earth. Hershey Entertainment & Resorts is proud to help fulfill the dream of our founder, Milton S. Hershey, by providing value to The Milton Hershey School, the largest home and school in the world for children in need.

We offer a number of desirable career paths for motivated individuals who are attracted to our guest-focused, service-minded, and character-centered culture. Some of our employees have grown up here; their first job was with us. Others have joined our team right out of college, mid-career, or after retirement. What we all have in common is a commitment to our founder Milton Hershey's legacy of excellence. We invite you to join us in Hershey The Sweetest Place On Earth.

Check out our employment opportunities online at www.HersheyJobs.com.

Additional Info

Job Industries

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